Oracle Cloud: Demonstrating Dark User Experience Patterns

You know there are good User Experience Design Patterns. There are also anti-patterns – bad stuff done by people who don’t know better.

And then there are Dark Patterns – User Experience deliberately crafted by clever people to trick users. The Oracle Cloud trial is unfortunately an example of the Roach Motel pattern. Many pages of instructions on how to sign up, but nothing about how to terminate your service.

It becomes almost absurd when you try to use the prominently featured chat function, only to be told “Chat Support is presently unavailable. Your inquiry is important to us”. You can’t make these things up…