Denmark considers itself a world leader in information technology. This attitude has led Danish politicians to mandate one common login system for every public website and self-service application.
Unfortunately, this system (known as NemID – “easyID”) is plagued by frequent problems. The most recent debacle was that the organization entrusted with the implementation apparently forgot to test it against the latest Java update. So when a new version of Java rolled out last week, 5 million Danes were cut of from using public services or home banking.
Do you have any single point of failure in your IT infrastructure? A high-availability server cluster does not help if there is a critical error in your software. Do you have a fallback plan in case central infrastructure suddenly can’t be used?